Here is some information about how we approach fairness reviews.
Contact the Decision-Maker First
If you feel that a decision was made unfairly, you should first contact the organization that made the decision. They may be able to address your concern. You might find these tips helpful.
If you still have a concern after doing so, you can contact us to ask for a fairness review.
Prepare Your Information
It helps to prepare your information before you contact us.
When You Contact Us
You can fill out our online form and someone will contact you. Or, you can contact us by phone at 1-866-427-0115.
When you contact us, one of our staff will speak with you about your concern. They may ask you some questions. Tell them as much as you can.
They might ask for your permission to gather information about your matter, so that they can look at your concern more closely. You will be sent a form to complete and return to the FPO.
Be sure to ask any questions you have.
We know that issues in workers’ compensation can be complex and at times frustrating. It’s important that you feel well informed about what is happening.
What Will Happen Next
Once you’ve contacted us, we will make sure that we can handle your concern. There are some things we cannot do.
If we are able to assist, we will gather information from all relevant parties, so that we can examine how the decision was made.
As part of the fairness review, we will look at several things to determine whether you were treated fairly.
If we find that you were treated unfairly, we will talk to the decision-maker about it. We to try to reach a resolution. A resolution might involve the decision-maker doing things such as:
If we identify a very serious fairness problem or a systemic issue, we may do a formal review. A formal review results in a formal report with findings and recommendations. The report is shared with the decision-maker, the person who raised the concern, and the Minister of Labour.