Alberta Fair Practices OfficeAlberta Fair Practices Office

What to Expect

Here is some information about how we approach fairness reviews.

Contact the Decision-Maker First

If you feel that a decision was made unfairly, you should first contact the organization that made the decision. They may be able to address your concern. You might find these tips helpful.

If you still have a concern after doing so, you can contact us to ask for a fairness review.

Prepare Your Information

It helps to prepare your information before you contact us.

  • Gather any documentation that you’ve received, including (if available) a copy of the written decision such as a letter.
  • Write down any details you can remember about your experience (such as telephone conversations, visits to medical professionals, etc.) As much as possible, note details such as dates, times and who you interacted with.
  • Think about why you feel you were treated unfairly. We look at a number of things to do with fairness, so write down everything that you can think of.
  • You may be asked to provide additional information in writing to assist us in assessing your complaint.
  • You will be asked if you have previously taken this matter to the Alberta Ombudsman or if you have been to Court on this matte, as it may impact our ability to review your complaint.
  • If we cannot review your complaint, we will connect you to an organization better able to assist you.
  • If you have someone assisting your with making a complaint for a fairness review, we will ask you to sign a consent form allowing us to share information with that person.

When You Contact Us

You can fill out our online form and someone will contact you. Or, you can contact us by phone at 1-866-427-0115.

When you contact us, one of our staff will speak with you about your concern. They may ask you some questions. Tell them as much as you can.

They might ask for your permission to gather information about your matter, so that they can look at your concern more closely. You will be sent a form to complete and return to the FPO.

Be sure to ask any questions you have.

We know that issues in workers’ compensation can be complex and at times frustrating. It’s important that you feel well informed about what is happening.

What Will Happen Next

Once you’ve contacted us, we will make sure that we can handle your concern. There are some things we cannot do.

If we are able to assist, we will gather information from all relevant parties, so that we can examine how the decision was made.

As part of the fairness review, we will look at several things to determine whether you were treated fairly.

If we find that you were treated unfairly, we will talk to the decision-maker about it. We to try to reach a resolution. A resolution might involve the decision-maker doing things such as:

  • Issue an apology
  • Correct something that was missed or forgotten
  • Address a delay
  • Go through the decision-making process again
  • Improve a procedure or process in some way

If we identify a very serious fairness problem or a systemic issue, we may do a formal review. A formal review results in a formal report with findings and recommendations. The report is shared with the decision-maker, the person who raised the concern, and the Minister of Labour.